1. Scope of IT Services

Client authorizes Provider to perform information technology services including, but not limited to:

• Remote or onsite troubleshooting

• Hardware or software configuration

• VoIP setup, repair, or configuration

• Email migration, setup, or recovery

• Account access and credential issues

• Business software integrations

• Cloud platform assistance

• Device onboarding and optimization

• Vendor coordination or remediation

• Network support

Client understands that services may require temporary access to accounts, platforms, or devices.

2. Billing Terms

Rates are based on the service level, complexity, and time required to complete the requested work.

Billing may include:

• Diagnostics

• Troubleshooting

• Configuration

• Account access or recovery

• Software installation or modification

• Technical remediation

• Remote or onsite service time

• Vendor communication

• Travel time (if onsite)

• Waiting time caused by Client

Billing begins when work begins, whether remote or onsite.

3. Payment Terms

Payment is due immediately upon completion of services, unless otherwise stated in writing.

Invoices may include:

• Services provided

• Parts, software, or licenses purchased

• Vendor or platform fees paid by Provider on Client’s behalf

4. Declined or Failed Payments

If a payment fails or a card declines:

• Client has 72 hours to resolve the balance

• After 72 hours, a $10 late fee applies every 7 days until paid in full

Late fees apply to:

• Service charges

• Parts or materials

• Third-party costs paid on Client’s behalf

5. Chargebacks

Client agrees not to initiate chargebacks, disputes, or reversals without first attempting to resolve the issue with Provider in writing.

A chargeback initiated without notice is breach of this Agreement.

6. Collections, Court Costs & Attorney Fees (CHECKBOX)

If Client fails to pay, the Client is responsible for:

• The original outstanding balance plus

• All reasonable costs incurred by Provider to obtain payment 

These costs may include:

• Collection agency fees

• Attorney fees

• Court filing fees

• Administrative recovery fees

• Bank or reversal fees

Failure to pay does not eliminate or reduce the original invoice amount.

7. Account Access Authorization

Client authorizes Provider to temporarily access systems required to provide IT services, including:

• Email

• Cloud platforms

• Telecommunication or VoIP portals

• Device administration

• CRM / ERP / EMR / PMS or business software

• Hosting dashboards

• Authentication portals

Client certifies they are legally authorized to grant access.

Revoking access does not cancel payment owed for time already spent.

8. Confidentiality, PII, and Regulated Industry Context

Provider will treat all business and client information as confidential, including:

• Personally Identifiable Information (PII)

• Protected Health Information (PHI)

• Legal documents

• Financial or insurance data

• Customer, patient, or client lists

• Internal company records

Provider will:

• Access only what is necessary to complete service

• Not sell or disclose data

• Not retain sensitive information beyond service completion 

HIPAA / Medical Industry Notice

Provider is not a HIPAA Business Associate unless a separate Business Associate Agreement (BAA) is signed.

Without a BAA:

• Provider provides IT services only, not PHI management or storage.

9. Social Security Numbers

Provider does not request, input, or store:

• Social Security Numbers

• Full taxpayer identification numbers

If a platform requires SSN:

• Client must enter it personally

11. Limitation of Liability

Provider is not liable for:

• Lost revenue

• Lost customers

• Lost business opportunities

• Productivity loss

• Data loss or corruption

• Malware or ransomware

• Consequential or indirect damages

Maximum liability is limited to the amount paid under this Agreement.

12. Service Termination

Provider may refuse or terminate service if:

• Client behaves abusively or threatening

• Client refuses to pay

• Required access is blocked

• Tasks are unsafe, unethical, or unlawful

• Client misrepresents information

Termination does not cancel amounts owed.

13. Access Removal & Data Handling

Upon service completion, Provider will:

• Remove temporary access

• Delete stored credentials

• Revoke delegated permissions